Frequently Asked Questions

You have a question? We have an answer.
Why choose EZM as your houseware provider?

Since its establishment, EZM has developed a reputation as an industry leader in the procurement, promotion, and distribution of a broad variety of building and finishing materials, pharmaceuticals, medical supplies, and office supplies to companies in Ethiopia and its neighbors. Over the years, we have offered hotels, resorts, hospitals, and other service companies an unmatched degree of support. Additionally, we have provided advice, international procurement, and export services to our customers.

What type of solutions do you offer?

We provide a broad variety of solutions and services, including free technical assistance and consulting access to high-quality products, and prompt customer service. In addition, all our services include numerous options for solutions, long-term client care built on partnerships, and improved operations through ERP.

Do you offer customized pricing for clients?

Each project we undertake is based on the individual requirements required by the specific customer needs and priced accordingly. This ensures proper pricing and expectations.

How soon would options be available?

After you have requested a quote, our team will contact you immediately to discuss the options and desired products. When temporary housing is required, our commitment is to provide immediate options that include 24 hour delivery. If the houseware option is more involved, we will put a proposal together matching specifications, tailored to your budget. We strive to accommodate you based on your client’s needs and time frames.

How customized can we get?

We will work with your individual request and support this with our varied vendor relationships to tailor your project specifications. Our team is here to assist in matching your specifications and budget to deliver the best solution

Do you do Interior Design Projects?

Yes, our projects have ranged from small design projects for apartments, houses, and villas to successfully collaborating with property developers and the hospitality sector. If you have a project in mind, we can help you, Talk to our in-house interior designers and consultants!

Do your products pass third-party certifications?

Our Company’s guiding principle is quality. We maintain product quality by only purchasing products from suppliers who have a stringent quality management system in place. We only purchase goods that have been certified by internationally recognized management systems, including the ISO 9001 international quality system and safety management system, as well as other certifications like CE, and TUV. Our company also gives our clients access to cutting-edge, eco-friendly, and energy-efficient technologies.

Where is your company located? Can we visit your company?

Yes. We have a state-of-the-art showroom located on Cape Verde Street, Bole Atlas, Next to Washington Hotel. For appointments you can call us at +251 9 01 99 77 / 88; +251 116 66 0971 / 68 3393

Our professional and friendly customer service team is available from 8.30 a.m. to 5.00 p.m. (with a one-hour lunch break) Monday through Friday and from 8:30 a.m. to 4:00 p.m. on Saturday.

Design Escapes

Real People. Real Solution.

Contact Us

  • +251 901-66-9977
    +251 901-66-9988
    +251 116-68-3393

  • Fax +251 116 67 6793 This email address is being protected from spambots. You need JavaScript enabled to view it.

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